Privacy Policy

At Phayel Enterprises ("Company," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Make a purchase or payment
• Subscribe to our newsletter
• Communicate with us via email, phone, or WhatsApp
• Request a quote or consultation

This information may include:

• Name
• Email address
• Phone number
• Company/Business name
• Billing address
• Project requirements and specifications

1.2 Payment Information

When you make a payment, your payment information (credit card details, UPI ID, etc.) is processed directly by our payment processor, Razorpay. We do not store or have access to your complete payment card information. Please refer to Razorpay's privacy policy for information on how they handle your payment data.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited and time spent
• Referring website
• Click patterns and navigation

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve our services
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver the web development and related services you request
• Process Payments: Handle transactions and billing
• Communicate: Send project updates, respond to inquiries, and provide customer support
• Improve Services: Analyze usage patterns to enhance our website and services
• Marketing: Send promotional emails about new services or offers (with your consent)
• Legal Compliance: Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay)
• Email delivery services
• Analytics (Google Analytics)
• Hosting services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure storage of data
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain client information for 7 years after the completion of a project, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise these rights, please contact us at [email protected].

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites (such as our products JobAssam.in, iResults.NET, AssamTest.com, BooksGhar.com, and Google Play). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including India where our servers are located. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +91-8751900198
• Address: Dhekiajuli, Sonitpur, Assam - 784149, India

13. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Name: Phayel Enterprises
• Email: [email protected]
• Address: Dhekiajuli, Sonitpur, Assam - 784149, India

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.