Refund & Cancellation Policy

At Phayel Enterprises, we strive to ensure complete satisfaction with our web development services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds may be granted and how cancellations are handled.

1. Refund Eligibility

1.1 Full Refund (100%)

You are eligible for a full refund if:

• You request a refund within 24 hours of payment, AND
• We have not begun any work on your project

1.2 Partial Refund

Partial refunds may be granted in the following scenarios:

Project Stage	Refund Amount
Before work begins	100% refund
Discovery/Planning phase completed	75% refund
Design phase in progress	50% refund
Development phase in progress	25% refund
Project delivered/completed	No refund

1.3 No Refund Situations

Refunds will NOT be provided in the following cases:

• The project has been delivered and approved by you
• The project has been deployed to your server or domain
• You have made significant changes to the delivered project
• The cancellation is due to factors outside our control (e.g., your hosting provider issues, domain issues)
• You fail to provide required content, materials, or feedback for more than 30 days
• You request features or changes outside the original project scope without agreeing to additional costs

2. Cancellation Process

2.1 How to Cancel

To cancel your project and request a refund:

1. Send an email to [email protected] with the subject "Cancellation Request"
2. Include your order number, full name, and reason for cancellation
3. We will acknowledge your request within 24 hours

2.2 Cancellation by Client

If you wish to cancel your project:

• Notify us in writing (email) as soon as possible
• We will assess the work completed and calculate the refund amount accordingly
• Any work completed up to the cancellation date remains our property unless paid for

2.3 Cancellation by Company

We reserve the right to cancel a project in the following circumstances:

• Client is unresponsive for more than 30 days without prior notice
• Client requests are deemed illegal, unethical, or harmful
• Client engages in abusive or threatening behavior
• Technical impossibility due to factors beyond our control

In case of cancellation by us (except for client misconduct), we will provide a prorated refund based on work not yet completed.

3. Refund Process

3.1 Refund Timeline

Once your refund request is approved:

• Refunds will be processed within 7-10 business days
• The refund will be credited to the original payment method
• Bank processing times may add 5-7 additional business days for the amount to reflect in your account

3.2 Refund Method

Refunds will be issued through the same payment method used for the original transaction:

• Credit/Debit Card: Credited back to the card
• UPI: Credited to the linked bank account
• Net Banking: Credited to the bank account
• Wallets: Credited to the wallet (if supported) or linked bank account

3.3 Transaction Fees

Payment gateway transaction fees (charged by Razorpay) are non-refundable and will be deducted from the refund amount where applicable.

4. Revision vs Refund

Before requesting a refund, please consider:

• We offer design revisions as part of our service packages
• If you're unsatisfied with the design direction, please let us know - we're happy to make changes
• Clear communication about your requirements helps us deliver better results

We encourage you to work with us on revisions before requesting a refund, as we're committed to your satisfaction.

5. Project Scope Changes

If you request changes that are outside the original project scope:

• We will provide a quote for the additional work
• Additional payment will be required before starting the extra work
• Scope changes are not valid grounds for refund of the original project cost

6. Client Responsibilities

To avoid issues that may affect your eligibility for refunds:

• Provide complete and accurate project requirements upfront
• Respond to our communications within reasonable timeframes
• Provide all required content and materials as requested
• Review deliverables promptly and provide feedback

7. Disputes

If you believe your refund request has been unfairly denied:

1. Contact us at [email protected] to discuss the matter
2. Provide any additional information that supports your case
3. We will review the situation and respond within 5 business days

We are committed to fair resolution of all disputes.

8. Force Majeure

In the event of circumstances beyond our control (natural disasters, pandemics, war, government actions, etc.), project timelines may be affected. In such cases:

• We will communicate any delays promptly
• You may request a refund for work not yet completed
• We will not be liable for any indirect damages caused by delays

9. Custom Projects

For custom projects (beyond our standard packages):

• Refund terms will be specified in the project agreement
• Generally, the 50% advance payment is non-refundable once work begins
• Final payment is due upon project completion and delivery

10. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: [email protected]
• Phone: +91-8751900198
• WhatsApp: +91-8751900198
• Address: Dhekiajuli, Sonitpur, Assam - 784149, India

11. Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective upon posting to our website. The policy applicable to your purchase will be the one in effect at the time of your transaction.

By making a purchase, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.