Terms of Service

Welcome to Phayel Enterprises. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Definitions

• "Company," "we," "us," or "our" refers to Phayel Enterprises, located at Dhekiajuli, Sonitpur, Assam - 784149, India.
• "Services" refers to web development, app development, e-commerce solutions, SEO services, and related digital services offered by the Company.
• "Client," "you," or "your" refers to the individual or entity using our Services.
• "Project" refers to any website, application, or digital product created under our Services.

2. Services

2.1 Scope of Services

We provide web development and related digital services as described on our website and in our pricing plans. The specific deliverables for each project will be agreed upon before work begins.

2.2 Project Timeline

Project timelines are estimates and may vary based on project complexity, client responsiveness, and unforeseen circumstances. We will communicate any significant delays promptly.

2.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete project requirements
• Supplying necessary content, images, and materials in a timely manner
• Providing timely feedback during the development process
• Ensuring they have rights to all materials provided to us

3. Payment Terms

3.1 Pricing

Prices for our Services are displayed on our pricing page in Indian Rupees (INR). All prices are subject to change without prior notice, though changes will not affect ongoing projects.

3.2 Payment Methods

We accept payments through Razorpay, including Credit Cards, Debit Cards, UPI, Net Banking, and digital wallets. All payments are processed securely.

3.3 Payment Schedule

• Standard Plans: Full payment is required upfront before work begins.
• Custom Projects: 50% advance payment is required, with the remaining 50% due upon project completion.

3.4 Taxes

All prices are inclusive of applicable taxes unless otherwise stated. You are responsible for any additional taxes that may apply in your jurisdiction.

4. Intellectual Property

4.1 Client Materials

You retain ownership of all content, images, and materials you provide to us. You grant us a license to use these materials solely for the purpose of completing your project.

4.2 Deliverables

Upon full payment, you will own the custom code, designs, and content created specifically for your project. This does not include:

• Third-party software, plugins, or libraries (which are subject to their own licenses)
• Our proprietary tools, frameworks, or reusable components
• Stock images or fonts (which are subject to their respective licenses)

4.3 Portfolio Rights

We reserve the right to display completed projects in our portfolio and marketing materials unless explicitly agreed otherwise in writing.

5. Confidentiality

We will treat all information you provide as confidential and will not share it with third parties except as necessary to complete your project or as required by law.

6. Warranties and Limitations

6.1 Service Warranty

We warrant that our Services will be performed in a professional manner. If you are not satisfied with the deliverables, we will make reasonable efforts to address your concerns within the scope of the original agreement.

6.2 No Guarantee of Results

While we strive to deliver high-quality work, we do not guarantee specific business results, search engine rankings, or conversion rates.

6.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from our Services shall not exceed the amount paid by you for the specific Service giving rise to the claim.

7. Termination

7.1 By Client

You may terminate the project at any time by providing written notice. Refunds will be provided according to our Refund Policy.

7.2 By Company

We reserve the right to terminate a project if:

• Payment is not received within the agreed timeframe
• The client fails to respond or provide necessary materials for an extended period
• The project requirements violate these Terms or applicable laws

8. Support and Maintenance

Each plan includes a specified period of free support after project completion. Additional support or maintenance services are available for an additional fee.

9. Third-Party Services

We may recommend or integrate third-party services (hosting providers, payment gateways, etc.) as part of your project. These services are subject to their own terms and conditions, and we are not responsible for their performance or reliability.

10. Prohibited Uses

You agree not to use our Services for:

• Any illegal or unlawful purpose
• Creating websites that promote hate speech, violence, or discrimination
• Phishing, scam, or fraudulent activities
• Distributing malware or engaging in cyber attacks
• Infringing on intellectual property rights of others

11. Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through:

1. Negotiation: We will first attempt to resolve the issue through good-faith negotiation.
2. Mediation: If negotiation fails, we may agree to mediation.
3. Jurisdiction: Any legal proceedings shall be conducted in the courts of Sonitpur, Assam, India.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Phayel Enterprises regarding our Services.

16. Contact Information

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +91-8751900198
• Address: Dhekiajuli, Sonitpur, Assam - 784149, India

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.